Is your question not on the list? Please contact us via firstname.lastname@example.org. We will help you as soon as possible.
Q: I cannot register. There is something wrong with the application form. What can I do?
A: This may be due to the browser you are using. It would be best to try and open the registration form in another internet browser. If this still doesn't work, please send an email to email@example.com.
Q: Can I buy a ticket without having access to internet banking?
A: Yes, you can order tickets without internet banking. It's possible to order tickets via the website using your credit card. Do not hesitate to email firstname.lastname@example.org if this option still causes problems.
Q: Do I get a discount as a supporter?
A: If you financially support the FMS, you get a 5 euro discount. You can indicate this on the registration form.
Q: I have registered, but on the ticket I only see strange marks. What should I do?
A: This may be due to the browser. If this still doesn’t work, you can send an email to email@example.com.
Q: I cannot download the ticket. What can I do?
A: This may be due to the browser. You can retry to download the ticket in a different browser. If you still cannot download the ticket, please send an email to firstname.lastname@example.org.
Q: My payment was successful, but I have not received a ticket. What can I do?
A: Your email with the ticket might have gotten lost in your spam. If you cannot find the ticket here, you can also send an email to email@example.com.
Q: Can I show my ticket on my smartphone at the Africaday?
A: Yes, you can show your printed ticket or a ticket on your smartphone at the entrance.
Q: Is the food at the Africaday for free?
A: At the Africaday, we serve a delicious African lunch for you for 10 euro. An African meal at the afterparty "Africa at Night" also costs 10 euro.
Q: Is the Africaday wheelchair accessible?
A: Unfortunately, not all rooms of the Africaday are accessible for wheelchair. The 'Mauritszaal', 'Leslokaal 1' and 'Leslokaal 2' are unfortunately not accessible for wheelchairs. All the other rooms are accesible, but sometimes the route to them is a bit tricky. There are volunteers ready to help you. Please contact us via firstname.lastname@example.org, so that we can arrange that enough volunteers are present at the Africaday.